The Emergency Ride Home program, operated by Alamo Commutes and the Alamo Area Metropolitan Planning Organization, provides reimbursement for emergency transportation to commuters who use sustainable commuting options. Qualifying participants can receive up to $50 per ride, up to four times per year, for taxi or ride-hail services during unexpected emergencies such as personal or family illness, unscheduled overtime, or bicycle breakdowns.

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To be eligible for the Emergency Ride Home reimbursement, users must meet these requirements:

• You must live or work in Bexar, Comal, Guadalupe, or Kendall County.
• You must have an up-to-date Alamo Commutes profile on the website or mobile app. Your home and work address must be accurate so that we can cross-reference your ERH trip receipt with your user profile.
• You must have recorded three (3) smart commute trips on the Alamo Commutes platform in the last seven days. A round-trip commute (from home to work and back) counts as two trips. If you have a regular smart commute, you can automatically record your trips on the Alamo Commutes app or website.
• Qualifying commute modes include:
  • Bicycle, scooter, or other non-vehicular conveyance
  • Carpool and vanpool
  • Public transit
  • Walking 
• You are eligible for an Emergency Ride Home reimbursement if you are a full-time, part-time or contract worker, and if you meet the other conditions. College students also qualify.

If you do not meet the above requirements, the Emergency Ride Home voucher will not appear as a reward in the Alamo Commutes Rewards section.

No fees required. Reimburses qualifying commuters up to $50 per eligible ride, up to four times per year.